Maxonultrify

Who We Are and What This Covers

Maxonultrify operates from Tarad 22000, Mueang Chanthaburi District, Chanthaburi 22000, Thailand. We organize weddings and private celebrations throughout Thailand, and this policy applies to all information we collect through our website, email communications, phone consultations, and in-person meetings.

When we say "personal data," we mean any information that identifies you or could reasonably identify you. Sometimes you give us this information directly. Other times we collect it through your interactions with our services.

Information We Collect From You

Most information comes directly from you when you reach out about planning an event. Here's what we typically gather and why:

Contact and Basic Information

We need your name, email address, phone number, and location. Pretty straightforward. Without these, we can't respond to your inquiry or coordinate your event. Sometimes clients share social media handles if they want us to reference their style preferences.

Event Planning Details

You'll share specifics about your celebration: dates, venue preferences, guest count, budget ranges, dietary requirements, cultural traditions you want honored. For weddings, this often includes information about your partner, families, and wedding party members who we'll coordinate with.

Payment and Financial Information

We collect billing addresses and payment details necessary to process deposits and final payments. Credit card information goes directly to our payment processor. We never store complete card numbers on our systems.

Communication Records

Our email exchanges, phone call notes, meeting summaries, and shared documents all get saved. These records help us track decisions, remember your preferences, and maintain continuity if different team members work on your event.

How We Use Your Information

Everything we collect serves the practical purpose of planning and executing your event. Here's the breakdown:

Responding to your initial inquiries and providing accurate quotes based on your specific requirements
Coordinating with vendors, venues, and service providers on your behalf while managing timelines and logistics
Creating custom proposals, design concepts, floor plans, and timeline documents specific to your celebration
Processing contracts, payments, and maintaining financial records for both your protection and ours
Sending relevant updates about your event, confirming details, and addressing questions as they arise
Managing guest lists, dietary needs, seating arrangements, and accommodation requirements when applicable
Documenting preferences and decisions to ensure consistency across all planning stages
Improving our services based on feedback and identifying areas where we can better serve future clients

We don't use your information for marketing to third parties, selling contact lists, or anything outside the scope of planning your event. Period.

Legal Basis Under Thailand Law

Thailand's Personal Data Protection Act requires us to have legitimate reasons for processing your information. We process your data based on:

Contractual necessity: We need your information to fulfill our service agreement with you and deliver the event you've hired us to organize
Legitimate interests: Maintaining records, improving our services, and protecting both parties' legal interests throughout our business relationship
Your explicit consent: When we use information for purposes beyond basic service delivery, we ask for your clear permission first
Legal obligations: Complying with Thai tax laws, business regulations, and other statutory requirements that apply to our operations

Who We Share Information With

Planning events requires collaboration. We share relevant portions of your information with specific parties, but only what they need to know:

Recipient Type	What We Share	Purpose
Venues	Event dates, guest counts, setup requirements, contact information	Booking spaces and coordinating logistics
Caterers	Guest counts, dietary restrictions, menu preferences, service timelines	Planning and preparing food service
Florists and Decorators	Design preferences, venue details, setup schedules, budget parameters	Creating appropriate designs and installations
Photographers and Videographers	Event schedule, key moments, family structure, specific shot requests	Capturing your celebration properly
Entertainment Providers	Event timeline, venue specifications, performance requirements, audience demographics	Coordinating performances and technical needs
Transportation Services	Pickup locations, guest counts, timing, special requirements	Arranging guest and party transportation
Accommodation Providers	Guest lists, room requirements, billing arrangements	Managing guest lodging blocks

We also work with service providers who support our business operations: payment processors who handle transactions, email services for communications, cloud storage for documents, and accounting software for financial records. These companies can only use your information to provide their specific services to us.

All vendors and service providers who receive your information are contractually required to protect it and use it only for the agreed purposes. We vet our partners carefully before sharing any client data.

Your Rights and How to Exercise Them

Thai privacy law gives you several specific rights regarding your personal information. We take these seriously and have straightforward processes for honoring them:

Access and Copies

You can request to see what personal information we hold about you. We'll provide copies of your data in a readable format, usually within two weeks. There's no charge for reasonable requests.

Corrections and Updates

If information we have is wrong or outdated, let us know. We'll correct it promptly. For event planning purposes, keeping details accurate matters enormously, so we appreciate these updates.

Deletion Requests

You can ask us to delete your information. We'll honor this unless we have legitimate reasons to keep it, like ongoing contractual obligations, legal requirements to maintain financial records, or unresolved disputes. We'll explain our reasoning if we need to retain anything.

Objecting to Processing

If you object to how we're using your information, tell us. We'll stop unless we have compelling legitimate grounds that override your interests. This doesn't apply to processing necessary for fulfilling our service contract with you.

Data Portability

You can request your information in a structured, commonly used format that you can transfer to another service provider if you choose.

Withdrawing Consent

Where we process data based on your consent rather than contractual necessity, you can withdraw that consent anytime. This won't affect processing that occurred before you withdrew consent.

To exercise any of these rights, email us at help@maxonultrify.com or call +6627572554. We'll verify your identity and respond within the timeframes required by Thai law.

How We Protect Your Information

We use practical security measures appropriate for a service business of our size:

Encrypted connections for all data transmission between you and our systems
Password-protected access to client information with individual staff accounts and activity logging
Regular backups stored securely with encryption to prevent data loss
Limited physical access to our office systems with locked storage for physical documents
Regular software updates and security patches on all systems handling client data
Staff training on data protection responsibilities and confidentiality requirements
Secure disposal procedures for both digital and physical records when retention periods expire

No security is perfect. If we experience a data breach that affects your information, we'll notify you and the relevant Thai authorities according to legal requirements. We'll explain what happened, what information was involved, and what steps we're taking.

How Long We Keep Your Information

Retention periods depend on the type of information and why we collected it:

Inquiry information from potential clients who don't proceed: Deleted after one year
Contract and payment records: Kept for seven years to meet Thai tax and accounting requirements
Event planning documents and communications: Retained for three years after event completion
Vendor coordination records: Kept for two years after event completion
Marketing consent records: Maintained until you withdraw consent or we cease marketing activities
Legal dispute documentation: Preserved until matters are fully resolved plus applicable limitation periods

After these periods expire, we securely delete or anonymize information so it no longer identifies you. Some aggregated, anonymized data might be kept indefinitely for business analysis, but it can't be traced back to you.

International Data Transfers

We primarily operate within Thailand, but some of our service providers are based internationally. This means your information might be processed on servers outside Thailand:

Email services hosted in Singapore with data centers that meet international security standards
Cloud document storage with servers in multiple Asian locations, all compliant with regional privacy regulations
Payment processing through providers operating across Southeast Asia with appropriate security certifications

When data leaves Thailand, we ensure recipients provide adequate protection through contractual obligations and compliance with recognized international privacy frameworks. You can request specific details about where your data is processed.

Cookies and Website Technologies

Our website uses minimal tracking technology. We collect basic information about visits: pages viewed, time spent, general location, and device type. This helps us understand which content is useful and where our website needs improvement.

We don't use advertising cookies or share browsing data with marketing networks. Our website analytics are basic and privacy-focused. You can disable cookies in your browser settings, though this might affect some website functionality.

Third-Party Links

Our website might link to vendor websites, venue sites, or other external resources. We're not responsible for their privacy practices. Once you leave our site, different privacy policies apply. We suggest reading them before sharing personal information.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email. The "Last Updated" date at the top shows when the current version took effect.

Continuing to use our services after policy updates means you accept the changes. If you disagree with modifications, contact us to discuss your concerns before we proceed with your event planning.

Children's Privacy

Our services target adults planning celebrations. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and want to inquire about our services, please have a parent or guardian contact us.

Questions and Complaints

If something in this policy is unclear, or you have concerns about how we handle your information, reach out directly. We'd rather address issues through conversation than formal complaints.

You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee if you believe we've mishandled your information. We hope it doesn't come to that, but the option exists.

Privacy Policy